Returns Information

Returns Policy

The item I ordered arrived damaged, faulty or doesn’t work as intended

Please arrange to return the item to South Pacific Books for assessment. Once we have confirmed the damage or fault, it will be repaired or replaced free of charge.

  • For fast processing of your return, please ensure the following:
  • You retain the original packaging, including the South Pacific Books box or satchel
  • You accurately describe the fault or damage
  • You attach clear photographs of the damage

Contact sales@spbooks.co.nz to arrange a return.


I’ve had my item for a while, but it no longer works as described

If your item becomes faulty after a period, we will assist wherever possible to repair or replace your item. We are committed to protecting your rights under the Consumer Guarantees Act and working with our suppliers to assist with warranty claims. Please note items that require repair or assessment by a 3rd party can take several weeks to be processed.


I’ve changed my mind and no longer want the item I ordered

If you’ve changed your mind you can return your item if it’s unopened, in mint condition and returned within 14 days of delivery. The shipping for the return will also be at the cost of the buyer. Once we’ve received the item and our returns team confirms everything checks out OK, you will receive an account credit which can be used to purchase a replacement item.

Contact sales@spbooks.co.nz to arrange a return.


The item I received is not the item I ordered

Provided the item is unopened and in mint condition we’ll replace the item or provide a full refund. Please arrange to return the item to South Pacific Books for assessment.

Contact sales@spbooks.co.nz to arrange a return.

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